Not receiving forwarded support emails after changing domain


  • addy Support

    Some additional colour

  • Dainne Lucena
    Zendesk Customer Care

    Hi Addy Support. This error is common if there's already an end-user or agent that is linked to that email address. I would suggest using the Search at the top-right hand corner of your screen to check out the profile under that email address or "addy Support". If you don't need that end-user or agent, just delete that profile and you'd be able to add it as an external support address.


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