screen shots inline on tickets blurry

4 Comments

  • Cheeny Aban
    Zendesk Customer Care

    Hi John,

    Email attachment (meaning an inline and appended attachment) limit for a single file is 7 MB. If the size of the image is more than 7 MB, the system will resize the image to meet the 7 MB capacity.

     

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  • John Spano

    Hi thanks for the response, they're all very small though.  we use png and they average about 200-300K well short of a meg in all cases.

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  • Cheeny Aban
    Zendesk Customer Care

    Hi John,

    If that so, I suggest that you reach out to our Customer Support so they can take a closer look into your account

     

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  • John Spano

    Thanks, i'll get with them.  it appears the size of the browser window itself is changing how well the shots look.  I can take a perfectly clear shot of something, put it on a ticket and it looks really blurry.  when i click it though and say open in a new tab where it'll have the entire browser space to show full screen, it works fine in that windows.  I really need ZD to stop sizing the images on the fly in the ticket view.  Is there a way to do that?  I can also collapse the right side app bar and it'll make the shots a little wider in the ticket view and make them a little better but it's not very good depending on the size (resolution) of the shot.

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