Internal Comments on Guide Articles

32 Comments

  • Chris Hay

    Hi All,

    I too would like to see this system change. Having a KB that has the ability to have both public AND private comments could help streamline our KB system, and provide us support agents with more information within a single article.

    2
  • Dan Cooper
    Community Moderator

    Orion Seaver thanks for taking a look. My proposed solution made sense for my team at the time as we were using Zendesk internally and our notes weren't problematic if someone internally saw them.  I wouldn't recommend it for public help centers where your notes may have internal process hidden away.

    I'm holding out for this feature myself.  Make sure to add a vote to the post if you haven't already so that the Zendesk PM team can get the signal that this is a priority for you. 

    0

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