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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice

Planned


Posted Aug 19, 2016

Our team is a month in to using Zen Voice. We would love to be able to change the ringtone for incoming calls. Our reps have nightmares of the default ringtone after work away from the phones. A choice of ringtones or being able to upload our own ringtones would be fantastic.

 

Also, do you think it'd be possible to give us some keyboard shortcuts for Voice? For example: hanging up.


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50 comments

January 2023 and still no solution? upvote!

1


This is such a basic feature. I know it has been asked for for many years. I don't think I am over stating this, but every other web base telephone system allows you to control the ring audio separately from the voice/call audio for the exact reasons mentioned numerous time in the previous comments. My team is just starting to use Talk now but this may be one of the biggest reasons we start to look elsewhere for call handling.

So adding my vote to getting this feature addressed ASAP. I'm not certain what would take precedence over this and why anyone would be against it.

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+1 for different ringtone options

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Every single day, we hear this tone more than 20 times. We need to change the ring tone for the love of God! 

0


This will never be updated after nearly five years since this was uploaded. I was putting it out there because a lot of us are still waiting for this and would love to see the implementation of this quite basic functionality (changing the ringtone).

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We can only build some things everyone requests. Therefore, nothing is overlooked. We can only develop a few each quarter out of the hundred distinct weekly input requests

This one, in particular, hasn't been given more priority, but we'll keep gathering user feedback on it and update this page if and when the team decides it would substantially impact many users. 

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Ringtone volume is 65% louder than my callers.  Please enable me to adjust ringtone volume

This effecting my hearing and job effectiveness.  With every call I choose between continuing to destroy my hearing with the obnoxiously loud ring or not hearing each and every caller until I can adjust my volume settings resulting in awkward and time consuming moments of having the customer repeat themselves.   

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Volume adjustment would be much appreciated and have a substantial impact.  Thank you

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It will be updated only after this was posted five years ago. There are a lot of people out there who are still waiting for this and would love to see this very basic functionality (changing the ringtone) enabled.

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I am aware that there are many answers on this thread that have previously stated exactly what I am about to say, but I will still write in order to show my support and raise awareness of how widely this viewpoint is held.

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Please include the option to modify it; I have to keep the sound on my computer extremely low while covering phones, or else the ringtone stops my heart! The fact that you can customize the Chat tone (for the win!) but not the tone of calls seems absurd.

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Such a fundamental feature. I am aware that it has been requested for a long time. I may exaggerate, but for the reasons mentioned in the previous comments, you can control the ring audio independently of the voice/call audio on any other web-based phone system. Although my team is still in the early stages of using Talk, this could be a significant factor in our decision to look for alternative call-handling solutions.

I, therefore, support addressing this feature as soon as possible. I don't know why anyone would be against it or what would take precedence over it.

 

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At least, add the ability to control the ring volume independently of the voice/call volume.

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We hear this tone more than twenty times a day, every day. Please, for the love of God, allow us to alter the ringtone

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Since it has been more than five years since this was uploaded, I honestly don't think it will ever be updated. I would like to bring to your attention, nonetheless, that a great number of us are still waiting for the implementation of this basic feature—changing the ringtone.

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Please add the ability for us to upload custom ringtones for each phone line.

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Hey, new to Zendesk. 

This request is pending since 2018 so I’m wondering if it is possible yet to change to some other ringtone? 
 

 

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+1

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+1 for different ringtones, please! 

 

It looks like the latest update was that it's on the roadmap for 2024. Has this come to life?

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At a minimum, please allow ringtone VOLUME adjustments.  
Outbound ringtone is painfully loud while the caller that answers I cannot hear.  

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