Zendesk Voice: New call notification through speakers, call through headset

Answered

80 Comments

  • Michael Rieder

    Hi @...

    Maybe you have a direct contact to give us same more information about plans to release such a feature.

    Best,

    Michael

    0
  • Violeta Micu
    Community Moderator

    Hello,

     

    A vote from my side as well :(.

     

    Thanks,

    Vio

    1
  • Jose Mari de Leon

    Any news on this feature?

    1
  • David Oegren

    We are also struggling with the inability of Zendesk to address different sound outputs to actually hear an incoming Talk call.

    To us that's a pretty basic must have for a call software since not every agent has his headset on for 8h straight.

    When can we expect a solution?

    1
  • Peter

    Any news on this feature?  This is a necessity for our business. 

    0
  • François Spinnael

    my vote too, after 7 years... 

    0
  • Liam Kelly

    Still no updates?

    0
  • ContactCenter KoreaSBD

    Any update ? 

    All I want is that , Call notification is much bigger and placed in the middile of screen 

    so agent hardly miss it .

     

    or 

     

    when it rings, it rings from the speak or PC it self first , and they pick the call,

    communication wil be made throughout headset

    1
  • John Baker

    Update? Time line? Your last comment on this was six months ago. I would really like to know when this feature will be released.

    0
  • Ninna C. Jensen

    awaiting update on this issue. 

    Our support /customer service team really needs this ring outloud in the office 

    0
  • Michael Schonhoff

    Any Updates on this feature request?

    0
  • Michael Rieder

    Kannst du hier ein Update / Zeitplan publizieren?

    Or copy it from another cloud phone solution :-)

    https://aircall.io/call-center-software-features/ring-on-speakers/

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    This comment has been edited by the Zendesk Community Team to remove personal contact information, per our Community Code of Conduct

    0
  • Alan Green

    Any updates on this?  I have some members of my team who never hear their Zendesk Talk phone ringing via the browser.

     

    2
  • Fabrice Vermeer

    I would also be very interested to see when this will be available, we just switched to ZD talk and are finding a lot of nuisances with the system that is making this transition a bit hard 

    1
  • Andrew Chu

    It's a very good additional feature for ZD to stand out. In fact I hope ZD can develop to become a Window App

    0
  • Pia Lai

    Dear Zendesk Team,

    is there any udpate?

    Is it possible to have pop up on desktop when imcoming call rings? Or is it possible the imcoming call rining tone over speaker? The best is both of them pop up notification + rining tone over speaker. 

    Otherwise, we have to wear headset all the time. 

    Thanks a lot!

    0
  • Michael Rieder

    Dear Pia Lai

    If you use chrome you can allow your browser to notify incoming calls by a pop-up.

    Here you can ad zendesk: chrome://settings/content/notifications

    2
  • Pia Lai

    Dear Michael Rieder,

    thank you so much. I will try it!

    0
  • Jeremy Browne

    +1

    0
  • David Windell

    Freshcaller has had this feature for years so there must be browser support for it:

    https://support.freshcaller.com/en/support/solutions/articles/239556-how-to-make-an-incoming-phone-call-ring-on-both-speakers-and-headphones-

    1

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