Copy / Duplicate Help Centre articles

Planned

128 Comments

  • IT

    Hello Katarzyna, is this feature available yet? The article(s) duplicate?

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    IT

    This feature is not yet available, we plan to start development on it later this year. 

    0
  • Stuart Waite

    7 years wait for a simple feature like this is something else! Do you even appreciate how hard it is to use your help centre when you can't copy and duplicate?

    0
  • Solomon

    Is this available for us to port articles between different instances (between US and Indian instance) of zendesk?

    0
  • Lisa

    We have a lot of articles where they are "announcements" of something that reoccurs frequently we just need to update the dates in the article so duplicating/copying would save us a lot of time especially if it could carry over all the settings for the article. Then we would just need to duplicate the previous article and update the dates then post.

     

    Right now we have to go into an old article, copy the content, create a new one, paste it, then update all the settings and the title. We had to write an article about how to post these articles because there are so many steps.

    1
  • Joe Conti

    After a few years, I am going to "unfollow" the article because obviously Zendesk is not taking action on this.  Have fun recreating articles instead of duplicate/copy!!!!

    0
  • Sara Pearson

    Has this been done? It still says planned expected plan to release was before the end of 2021

    Katarzyna Karpinska

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Sara, 
     
    See Karazyna's comment from May 3rd of this year above:
     

    This feature is not yet available, we plan to start development on it later this year. 

     
    0

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