Zendesk Chat Status Not in Explore

Planned

3 Comments

  • Taylor Green

    Agreed this is needed from a reporting aspect and is a key metric for any call center. I'm unsure as to why it isn't added in Explore as it was easily accessible in Insights.

    0
  • Jahn Jerenz Bronilla

    Hi ZD Team - this request was posted wayback March 2020 and it looks like no one cares to respond or acknowledge the importance of this request. 

    Can we possibly request this to be added in Explore instead of Chat Analytics which isn't helpful at all. 

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi everyone, check John Costello's response in this thread: Agent "Total Online Time" reporting

    0

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