Explore User Group Filtering

3 Comments

  • Ryan Mumby

    I think I might be able to hack a solution using tags, but that seems like an unnecessary burden given that the group information already exists, and we would essentially have to maintain groups AND tag groups to make this work, when just maintaining groups should be enough. 

    We should also be able to do this with custom Agent Roles. 

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  • Bill Cicchetti

    Seems like such an easy field to report off of.  Its hard to explain to our managers why a report shows a user belongs to multiple groups because its pulling the user group from the ticket not the user

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