Request to get 'Variable filters' working in Explore

34 Comments

  • Pat Harland-Lee

    Hey @... better late than never!

    This really is critical to our reporting tools - all of our clients want to see their open and closed tickets and how our support team has been every month, and we have over 100 clients. Creating a hard-coded dashboard for every client is currently the only way I can imagine automating this which would be ridiculous :P

    Could you (or someone else on the Product team) please provide an estimate of when this is scheduled for? We're already in the start of the second half of the year so I'd expect it'd be easier to tell at least if it's Q3 or Q4 from here.

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  • Chris Gould

    @...,

    I have been told by my ZD account manager that it's likely a Q4 (US FY) release.

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  • Oliver Cyples

    A rough estimate for this would be amazing, if the Q4 comment could be confirmed that'd be great!

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  • Walter Bellante
    Zendesk Product Manager

    Hello,
    this is to share an update regarding the ability to dynamically adapt the content of the dashboards.

    I understand we had initially communicated for this to happen by the end of 2021 and that many of you are eager to have this feature to reduce the number of dashboards you manage.
    The feature requires a bit more time than we had initially accounted and it is currently set to be shipped in Q2 2022.

    I will keep you posted on any other updates.
    Thanks again for your patience and feedback.

    Walter

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