Exclude ticket tags
CompletedThis was an issue in Insights as well, default functionality of excluding ticket tags doesn't work, and the number shown increases.
Workaround in insights was to create a custom metric which you would use to filter, however i haven't gotten this to work in Explore. I also see on the community forums others are unable to get this to work. Including ticket tags works, but not excluding.
We need the option to easily exclude ticket tags by adding the filter, choosing exclude and selecting the tags. (This is already here, just doesn't work!).
Also described here: https://explore.zendesk.com/hc/en-us/community/posts/360004402227-Metric-or-Attribute-for-WIthout-a-Tag
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Hello Team,
Why don't we just simply activate the exclude functionality instead of creating customer metric/attribute?
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I understand to some extent that the current specification does not properly reflect the tag exclusion setting on Explores, but user psychology leads them to think that "as long as it can be set, it should work".
If the exclusion setting does not work correctly as a specification, I would like to request a modification to disable the tag exclusion setting in the UI.
Thank you!
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Yes please remove this feature, I constantly need to inform our ever changing team leads and managers that excluding tags does not work the way they think. Business decisions (possibly incorrect) are made based on these reports.
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