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Agent "Total Online Time" reporting.
Planned
Posted Jan 23, 2019
Now that you are switching to Explore, there has to be a simple way to run reports on agent "time online" and "time available" in talk.
How are we supposed to know how effective agents are if we don't have any historical report to show if they were even logged in as available!
This is a basic request that is long overdue. PLEASE make sure it is added asap.
Thank you
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