Improve PDFs Generated From Reports

Planned

12 Comments

  • Joan Ling

    100% agree with Celia, this is very frustrating at the moment and needs to be resolved as a priority.

    3
  • Marcel

    Agreed.

    1
  • Jordan Brown

    The PDFs look terrible. I would never send this to a client. 

    Images do not work either, you only see a white square.

    There are a number of other bugs with Explore that make it unusable should you care about the presentation of the dashboard.

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Jordan, thanks for posting this. I've opened this as a ticket so that the team can drill in on these problems with you and hopefully find some resolutions. You should hear from someone soon.

    0
  • Alex Gillum-Webb

    Any update on this? I've created some dashboards to present to Exec team, when I export via PDF they look absolutely terrible. Im having to manually re-create the data in a more presentable format.

    I guarantee there will be more success with this product if the ability to automate and distribute reports was improved.

    0
  • Alexandre DRAGUT


    I'm really disappointed that Zendesk is not improving the quality of pdf prints.

    This request was made a year ago and we are still in the same situation (since 23 January 2019)


    this is an important feature and we got fuzzy dashboard in pdf.

     

    can you prioritize this point with developers?

    Thank you 

    4
  • Tina Yates

    This is yet another compromise with this product, I've yet to do anything in Explore that works as expected.  I still don't have a clear understanding of why Zendesk would make an incomplete product (Explore) mandatory and remove a product (Insights) that actually meets the needs of its customers. 

    2
  • Chanteena Murphy

    Agreed!  The PDF resolution quality is horrible!  I really want to see this improved ASAP.  Even taking a snip from the live dashboard turns out with low resolution.  It almost seems like the whole explore page (for reports and dashboards) is low resolution to begin with and this needs to be cleaned up! 

    Additionally, if I have a tab on an explore dashboard that is just a text box (which I use to outline action steps for other people/departments) the export just has a blank green page with NO text on it whatsoever!  This is a huge issue and needs to be corrected. 

    1
  • Justin Dudek

    The quality of the PDF and PNG image files included in scheduled email reporting is atrocious. No matter the size of a pie chart I create in a dashboard, the image and data is truncated, compressed, and distorted to the point that it is unreadable.

    I don't know if I'm missing an obvious set of formatting options, but if this is the default (and only option), then this is absolutely unacceptable.

     

    1
  • Joan Ling

    I raised this issue 3 years ago and nothing has been done to improve it, come on Zendesk, it's not acceptable.  I have to export the data and create a new graph in Excel each and every time which is such a waste of time.

    2
  • Alexandre DRAGUT

    +1 UP 

    1
  • Abed Islam

    +1

    0

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