Integration with Tableau

I second that

Aggreed. It would be great to connect from Tableau to a Zendesk Datasource/Dataset that I can configure in zendesk/Explore-> Datasets

We need to connect Zendesk metrics with other Business Metrics that we do not want to import into Zendesk for analysing. Tableau is our tool of choice.

Hi ,

I am also looking to integrate Zendesk with Tableau . Are there any web data connectors or any solution available for this.

Is there any method, where I can integrate Tableau to Zendesk. Any inputs will be appreciated

Hi all, this is a great suggestion and I'll make sure it's surfaced to the product team. This integration doesn't exist right now, but if you are able (perhaps using APIs) to add Tableau data to Zendesk Support custom fields, you would be able to report on that. See https://support.zendesk.com/hc/en-us/articles/360022182014

Hi Rob thanks for reply. Actually I asked question in a wrong way. Correct question will be is there any method right now to fetch data from Zendesk and import in Tableau or connect Tableau to Zendesk to fetch data from Zendesk

Hi all, we use FiveTran, which has a connector to Zendesk and provides the data as a Google BigQuery database to Tableau. This is a possibility, but comes with a price tag...

Alternatively, one can export the csv from the settings area, this allows quite a lot of analysis already.

What is missing is to have the preprocessed data from Explore available via Tableau

@... To the best of my knowledge, there's no built-in way to automatically connect Zendesk with Tableau and I couldn't find any apps to do this in the Zendesk Marketplace.

It's technically possible (though out of my scope) to use the Zendesk APIs to pull information in a form Tableau can digest. If you wanted to go down that route, I'd start at https://developer.zendesk.com/

Hello @...,

Is there a method of generating a R/O API token for this use case? I have a particular set of governance and security requirements relating to API tokens, and read only would enable this exact integration to be performed. 

-D.k.  

Hi Dave Kaminsky, I don't know the answer to this question, but I've opened up a ticket in your name so we can investigate. Someone should contact you soon. Thanks!

Hi Dave!

I sent you an email as well, but wanted to share here for any future lurkers - there are no read-only API keys - an API key will work with any user at the level of permissions of the user making the call.

Thanks again for your patience with this update.

I agree Tableau and Zendesk integration will be great.

Wanting this as well

Explore datasets aggregate a significant amount of data that would not be economical to reproduce. My hope is that Zendesk makes datasets available via API or integration tool (such as FiveTran) that we would be able to access programmatically.

I also agree - a Zendesk to Tableau direct link would be fabulous in helping share our metrics with our stakeholders. 

Hi all, 
Any solution has been found so far ?

jumping up this thread, is there any new solution besides what has been already offered above?

Thank you all!

Yes we would like the same connectivity.  Wanted to see if there was any progress of Zendesk to Tableau direct link.

Another vote for a way to pull metrics directly into Tableau.

+1

Hi everyone,

Did you already try seamless Tableau Zendesk integration by Alpha Serve where you can connect Zendesk to Tableau and build Zendesk reports in minutes? 

Khrystyna

To integrate Zendesk with Tableau for dashboard viewing, consider Skyvia. It offers a seamless integration platform to connect Zendesk data with Tableau, enabling a unified source for management dashboards. Skyvia simplifies data extraction and transfer, facilitating efficient analysis in Tableau.

Any update on this request from years ago from OP?