Report on Received At Email Address
It is important that we understand which email addresses are receiving the most traffic. It would be helpful to include "Received at" email address in the ticket attributes sent to Explore.
It's great to see that Ticket Email Address is an Explore attribute now.
However, when I tried to create a report, some tickets have the Ticket Email Address listed and some don't. Both tickets are via the email channel and both were sent to the exact same email address (Support email address).
Just wondering if this new Explore attribute only applies to tickets created after the attribute was created and doesn't populate for older tickets?
Many thanks :)
Thanks for sharing this update
Thank you for adding this!
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