Report on Received At Email Address


  • Chad Susa

    It's great to see that Ticket Email Address is an Explore attribute now.

    However, when I tried to create a report, some tickets have the Ticket Email Address listed and some don't. Both tickets are via the email channel and both were sent to the exact same email address (Support email address).

    Just wondering if this new Explore attribute only applies to tickets created after the attribute was created and doesn't populate for older tickets?

    Many thanks :)

  • Saranya K

    Thanks for sharing this update

  • Oliver Cyples

    Thank you for adding this!


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