I am writing this to bring awareness because I am unsure what the process is for Zendesk to take action or if the employees are limited with their involment for improvements.
I am a heavy user with Zendesk Sell and I am always finding areas for improvement and if I find one and bring it up to Zendesk the response is always the same, "... I'd highly recommend posting this on our community page for Sell (Feedback on Sell) so that other users can vote on this as well as comment.
If you have any other questions, please let me know!"
Is there a way that when someone like myself brings up a shortcoming that Zendesk will take action and create the post for feedback? I would assume this would fall in line with Zendesk wanting to make improvements but they leave it up to their customers to take all action.
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