Category wise community topics
It would be good to have the same structure for the community as we have currently for the knowledgebase. For example:
By default, there is a community page in the help center which shows all the topics.
But It would be good if we have another level like:
Main Category 1:
Main Category 2:
Hi Manish -
Development on the community platform has resumed, and I'm happy to let you know that this kind of functionality is one of the features the product team is looking into.
Thanks, Nicol, please let us know once this feature will be implemented in zendesk :)
Will do! They are currently looking about 6-9 months out.
Are there any updates on the development of this functionality? We'd like to organize our topics similarly to how you organized your here:
Should we hard-code this layout or can we use a category grouping?
Tina and Manish,
I agree this would be helpful! What we wound up doing in the meantime (which required an upgrade to Guide Enterprise to achieve) was creating a master section(Category) for the community, and then corresponding subsections, on the HC under that with redirects that go to the desired community topic. Below are screenshots showing the worfklow for this. If interested in the redirect script that was used, I am happy to pass along and you can modify to fit your needs.
In the last screenshot above, each 'product forum' goes to the desired community topic that will allow users to review and add to discussions specific to the product or submit new topic posts and assign them to the appropriate product set.
The only ask that we have of Zendesk right now around this, is we would really like to have the post and follower count options displayable on subsections like this (the hbs file won't take the code to generate these, post_count and follower_count do not exist in this page's allowable helpers), similar to those that show on Community topic blocks. This would allow for a consistent look, but allow us to really manage the display capabilities in our configuration.
While we can do custom JS and other code manipulation to try to get this going, we prefer to limit the customizations as much as we can to allow for long term scale, growth, and changes without having to spend a lot of time in a rabbit hole of someone else's custom code by their experience and knowledge levels.
Hey Jeremy -
Am I reading correctly that what you mean is you would like this functionality that currently exists on community topics to also exist for knowledge base sections?
That's correct. Reason being is that we are reducing the number of clicks needed, and serving information in a meaningful way to our customers. Because of that we have a sections with subsections that show articles and additional sections as needed. These subsections are a direct link to the meaningful forums for the product they are in.
Being able to display the post/follower count on those subsection blocks would be an easy way to highlight the activity occurring.
Thanks for the clarification, Jeremy! That request seems a bit different from the one posed in the original post, which is asking about more levels for community topic organization, while what you're asking for is follower stats on categories in the knowledge base.
I hate to ask you to re-type your request, but it might be most clear for our product managers and for other users if you created a new post specific to your ask in the Guide Product Feedback topic. Let me know if you have any questions about how to do that.
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