What is the future for Zendesk Community?

Yes, same for us. We would love to keep our Community in Zendesk, but they are missing some basic features of a community. It would help greatly in our decision making to know if this is in the works! 

Hey All,

For now we don't intend on prioritizing any new Community features in 2018. Unfortunately, we have to make choices in prioritization with how we invest in our products with our time and resources and we see a much larger opportunity to continue investment in our knowledge base features. 

As always we may re-evaluate this decision at some later date but as of right now, I wouldn't expect any new features in 2018. Sorry for the inconvenience.

Thanks!

Thanks Ryan.

It would have been awesome to hear that Community would be seeing a significant upgrade, but I'll take transparency about your intention not to do this as a good second!

Agreed. A response, even one I don't like, is always appreciated over silence. Thanks for the quick reply. 

Hi, 

Is there anywhere I can find a release schedule or somewhere that future updates can be found? 

Thanks, 
Sam

Hi Sam - 

We do not have a publicly published roadmap. If you're looking for features or functionality related to the Communities platform, however, the answer is that there are no further developments planned in the foreseeable future, as Ryan indicated in his official comment above. 

Otherwise, I encourage you to subscribe to the Release Notes section in our Knowledge Base, to keep current with the latest updates. 

Hi all - a new update here: development has resumed on the community platform! If there are features or functionality that you'd like to see, be sure to up-vote and add your comments to any relevant existing conversations or create new ones in the Gather Product Feedback topic if no one has made a similar request yet. 

I wanted to update this thread and let everyone know we have started focusing on the communities part of Guide again and will start releasing new features soon, we even have open EAPs for Alias and soon @mentions

Thanks.

Hi there,

I don't see this option to turn on aliases in our Guide admin centre. This is what we have:

@Oscar and/or @Nicole, it's great to hear that new Community features are in the works. Can you provide any insights into what those features are?

Thanks Nicole, a bit a feedback for the decision makers at Zendesk, having a public road-map would help us (as a current Zendesk customer) better plan for how Zendesk could fit into our vision and plans for a community; and to expand our overall usage of Zendesk. Without those insights we may end up having to use a different platform for our community needs. I recognize that community isn't at all Zendesk's primary or core offering but it would be of help to us. There's lot of benefits for us being able to use fewer tools and platforms to meet our needs.