Change default ordering for community
Default ordering for community topics is by topic creation date. This is very inconvenient as older topic won't be shown on the first page even if people posted to it. You have to select "sort by activity" first to find these topics. Our users would like to have this as the default option. While there might be other Zendesk users that like it how it is, it should be possible to set the default sorting either in the backend or in a template.
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We would like to have different defaults for each "room" in our community. For example, we would like the default sort-order for the "Feature Requests" room to be by number of votes for all users who visit that room. Other rooms we would prefer to have defaulted to "by most recent activity."
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Has anyone ever figured this out? I'm still searching for a proper solution to change the default sort order of Community posts.
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Same here. Need to be able to change the default view.
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+1
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In the same boat, I would like to have the default sort order be by Recent activity rather than by Newest post.
I know users are able to change this, but still would like to set the default behavior for everyone.
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Thanks for the feedback, Jamison. This has not been prioritized as of yet, but we'll continue collecting votes and comments from everyone, and the PM for Zendesk Communities is aware of the request.
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Any update on this?
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