Converting community posts into tickets

32 Comments

  • Nicole Saunders
    Zendesk Community Manager

    Hi all -

    There's no out of the box solution for this, though it is possible to build it leveraging the channel framework and Help Center API. Several Zendesk customers have done this and we're experimenting with doing so internally. I hope to be able to share more about it once we've got things working well with it.

    We've also made sure that the product teams are aware of this conversation as they work on improving the Community platform.

    -1
  • Nicole Saunders
    Zendesk Community Manager

    Hi Dmitry -

    There is not currently a beta test; it's something the product team is interested in but no work has been done on it and it's not currently scheduled. At earliest it's several months before they can look at it.

    If you don't have developer resources for the API, then there's not currently any solution available other than to have your agents log in and create a request and tell the user to subscribe to it. I know that's not what you're hoping to hear, but it's simply functionality that doesn't exist yet.

    On another note, if any developers are reading this thread, sounds like a great app to build!

    -1

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