Select an Address app - official feature request thread
This is the official feature request topic for Select an Address. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-Feedback-on-Built-by-Zendesk-Apps-General-Guidelines) before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!
If you see a feature mentioned here by someone else, feel free to upvote it if it's a feature you would also find useful!
If you have questions on how to setup and use Select an Address, you can find the instructions here: https://support.zendesk.com/hc/en-us/articles/360042173634-Installing-and-using-the-Select-an-Address-app
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Nathan Purcell thanks for your feedback! Can you please clarify what you mean with "ticket group"? Do you refer to ticket tags?
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The group to which the ticket is assigned. The "assignee" option in the left hand column.
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Nathan Purcell yes, those are "User groups" and already supported by the app :-)
The Zendesk UI might be a bit confusing, since it shows for the ticket, but Zendesk calls those "User groups"
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Nice addon, would be good if in case we use the "Disable automatic selection of address for agents in the following groups" the agent is asked to select a email instead of sending the ticket with the default email address. Or any other way to make sure the user confirms the selected email before sending.
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