Tip: Agent Workspace: Chat Dashboard View
Sharing a workaround that a colleague and I created for our team.
Our team really liked the old dashboard and the ability to pre-read and watch chats without joining. With the limitations in the new dashboard as a result of the new Agent Workspace, and growing concern from our team we created a custom view for active chats that replaced the functionality of the old dashboard for our team. This view also is more accessible than the old dashboard!
Here is a screenshot of the settings.
Thanks for taking the time to share this workaround for everyone Ryan. Awesome way to address the current limitation with Agent Workspaces!
Nice idea, @.... I like it.
Quick question about the recipe - what's the tag you are using? Unfortunately, it's cut off (zopim_chat_m...).
This is fantastic!
The tag that @... and our team is using, is the 'zopim_chat_missed' tag.
This is so that our missed chats then leave this dashboard and are found only in our main Support queue.
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