Feature request: oveflow number: instead of sending end user number, show the Zendesk talk number

1 Comments

  • Official comment
    Martin Holmes - 🚫 Out of office
    Zendesk Product Manager

    Hi Brecht, 

    Thanks for the feedback. No it's not currently possible to configure overflow calls this way. The only workaround right now is for your standby agent to ask some questions at the beginning of the call in order to figure out what the call is about. 

    Your feedback has been noted and added to our backlog.

    Thanks, 

    Martin

     

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