New Feature Request! Automatically change talk status if taking a live chat and vise versa

2 Comments

  • Official comment
    Volkan Akdugan

    Hello, we launched the new "focus mode" feature in July that allows your agents to be available for both voice and chat conversations but only serves one channel at a time. Please see the link here, for more information about focus mode and instructions about how to enable it.

  • Ash

    as someone who works in Chat and Talk, i have never been assigned a chat while in a phone call, or vice versa. 

    AFAIK it doesn't show the status being changed, but it's changed "behind the scenes" (?).

    Maybe this is a per-customer setting in your specific Zendesk instance?

    0

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