Display length of hold

2 Comments

  • Jose R.

    Agent should have visibility of how long they have put a caller on hold. It's about baasic customer service. Hold time is a basic customer service phone metric; thus, the agent should have visibility of that metric as he controls it.

    1
  • I can see that this isn't important to Zendesk, but it's definitely important to your customers.

    0

Please sign in to leave a comment.

Powered by Zendesk