Zendesk Talk | Agent can Talk to another agent

5 Comments

  • Stephen Hamilton

    this is crazy!!

    Why can agents not call each other??

    Where is the logic with this policy

    Please make this available urgently.

    1
  • Donavon Hilligoss

    It's literally called TALK. Seems to me this would be first-tier functionality.

    1
  • Sara Jensen

    I agree that this opportunity is a must-have in the TALK feature - especially now that we are still in Covid-19 times and many agents work from home??

    1
  • Sam Collins

    Yep we would love for agents to talk to each other in app just the same as forwarding. This seems like basic functionality.

    1
  • Rina

    Agree with other posters, especially now that working from home is more common than ever. It just makes sense!

    0

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