Guide/HelpCenter - Copy Articles between instances of zendesk and multiple brands
I hate to be an irritant here, but this feature gap is long over due to get properly addressed for Zendesk customers with multiple instances and or brands. Customers with multiple instances need a reliable and supported method to copy complete articles across multiple brands and instances of zendesk. All of the current "suggested" work arounds of using an unsupported script or a backup tool to then restore to another instance at band-aids and are not fundamentally addressing the feature gap.
Is there any active work on for copying KB articles between both brands and separate instances of zendesk (some of your customers have many instances and many brands)?
Will there ever be a proper unified API for the articles and their images and attachments?
I will be happy to learn if I now am wrong and this gap does not exist.
-Dave
Ps. still a huge advocate, which is why seeing open aging feature requests that impact my business sting more....
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Official comment
Hey Dave,
There are plans to address these issues, and the product teams are currently working on the building blocks to enable this functionality. Here is the thread you'll want to follow for updates:
Copy / duplicate Help Centre articles
As for the comment about aging feature requests, we know that has been a significant pain point for quite a while. The good news is that we're finally going to address it, and I'm very pleased to let you know that we'll be announcing and rolling out the first of what will be several rounds of improvements to our processes and communications around product feedback next week.
We'll be sharing this news live in a community event next week, you can register here if you'd like to attend: Community Feedback Update event -
Those are all very good questions, thanks for raising them. As Nicole mentioned above up until now we've been working on some fundamental changes in the core systems of Guide to allow bigger flexibility in reusing content. Our first customer-facing release in this area was Content blocks, it probably doesn't perfectly fit your case perfectly, but it opens a lot of opportunities when it comes to further improvements. And the first of these improvements is Article Multiplecement - a feature that will allow you to create and maintain one article and place it in multiple sections, categories, and brands within one instance.
Sharing articles between instances is not in our immediate plans but we are thinking about improving the export/import capabilities in Guide which should make this task slightly easier.
If you are curious about or roadmap for Knowledge Management please check out this post.
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Hi Katarzyna Karpinska thank you for your reply, however I am not able to access the link shared above.
"If you are curious about or roadmap for Knowledge Management please check out this post. "
We will be administrating more than 10 brands and would like to share articles/section/categories across brands since information is basically the same for all of them. Is there any update on this please?
Thank you
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Hi Marisol, will this link work instead? https://support.zendesk.com/hc/en-us/community/posts/4410198255386/comments/5406600740634
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Drew Frey Hi there! Link don't work for me too, and I'm also wondering if there are any updates about moving articles between brands.
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Hey Anton,
The article that Drew provided above is no longer available and we don't have a replacement to share currently. I'll also follow up with our product manager to see if we have an update to share regarding the above functionality.
Cheers!
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