zendesk plugin for twilio flex crm intergration



  • Matthew Winckless

    The standard Zendesk/Twilio Flex integration only allows you to put Flex in an iframe the corner of Zendesk, it also requires you to have the Zendesk Talk Partner licences as well as a plugin installed in Flex and Zendesk.

    Alternatively, If you want to put Zendesk inside Twilio Flex then suggest you use the slightly more advanced Ciptex Zendesk for Flex plugin which allows you to pop Zendesk tickets inside Flex Agent desktop (similar to below).


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