Count tickets with attachments

5 Comments

  • Elaine
    Zendesk Customer Care

    Hi Glen,

    There's currently no native way to report on tickets with attachments in Explore.

    You could certainly post a feature request to our Product Feedback forum! Our Product Team reviews this forum regularly and it has inspired many of the enhancements we've made to Zendesk over the years. :)

    0
  • Glen Schneider

    Hi Elaine, 

    Thank you for the responce 

    0
  • Andrei Kamarouski
    Community Moderator
    The Wise One - 2021

    Hi @...

    As a workaround, you could tag the tickets with attachments by adding this tag to macros where you have attachments. Then you can build any reports in Exploe. 

    0
  • Jayce Ross

    I'm wondering if this has been done yet?  I'm looking for the same type of report. 

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Jayce,
     
    Welcome to the community! Unfortunately, no our functionality hasn't changed in this regard. For better visibility to our Product team, would you mind posting to our Feedback - Reporting and analytics (Explore) topic using this template to format your input? That will give our product team more information about your needs, and allow others to upvote and add their own use cases. Thanks! 
    0

Please sign in to leave a comment.

Powered by Zendesk