• Tom Dawson

  • July 09, 2021 18:25

  Thanks so much Jacob,

   

  Please close this ticket.  

• Jacob Christensen

  • July 07, 2021 15:02

  Community Moderator

  Hi Tom,

  If you've already created the custom metrics as per this article, then you should be able to create something like this.

  

  Is that what you're interested in?

• Tom Dawson

  • July 09, 2021 15:25

  This is exactly it.  Where do I find the first metric, Sum(ticket handling time (hrs))

• Jacob Christensen

  • July 09, 2021 15:41

  Community Moderator

  Great!
  You will need to define the metric you want
  https://support.zendesk.com/hc/en-us/articles/360022186134-Time-Tracking-app-metrics-you-need-to-be-measuring#ariaid-title7

  You can find general instructions on how to create Standard calculated metrics here
  https://support.zendesk.com/hc/en-us/articles/360022184554#topic_g2g_hdb_hv

  I hope that helps you out.

• Tom Dawson

  • July 09, 2021 16:26

  So I figured that part out and this is what it looks like:  

   

  

   

   

  How do I do the brand a brand b thing?

• Tom Dawson

  • July 09, 2021 16:43

  Also how do I get the time to display in hours?

• Jacob Christensen

  • July 09, 2021 17:05

  Community Moderator

  Looks like the last thing you need is to select a table visualization.
  On the right-most side, you have a column chart icon at the top, click that and select the table visualization.

• Tom Dawson

  • July 09, 2021 17:17

  Great, how do I change the time period on demand?

  Really appreciate you, Jacob.

• Jacob Christensen

  • July 09, 2021 17:49

  Community Moderator

  You would want to add a date based filter, either on the report, or you can add the report to a dashboard and add filters there.
  https://support.zendesk.com/hc/en-us/articles/360034902733-Best-practices-for-using-dashboard-filters

  You can add bookmarks to the dashboard to save a particular time period, like last month, quarter or year for example.

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