Zendesk Explore - Report on Knowledge Base Articles by last updated date?
Our organization has a large Knowledge Base and we want to be proactive about reviewing articles to make sure that the are accurate/updated as systems change. I'd like to create a query in Zendesk Explore that shows articles by their last updated date, but I don't see that attribute in the existing data sets. Has anyone successfully created a query/dashboard in Explore with this info?
We've been using saved searches/lists in Guide Admin, but it's cumbersome to manage. We'd like to be able to automate reminders and distribute the list of articles that need review to the authors.
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Hi Brianne,
For what it's worth, you can see a list of your articles in the Guide Admin > Manage articles page, where you can sort on the date the articles were last edited: Using article lists for different views of your knowledge base content
On the Guide Enterprise plan, you can also set reminders to review articles to help ensure they stay up to date: Setting reminders to review and verify articles
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It would be amazing to have this basic functionality in Explore! The "Setting reminders to review and verify articles" linked above is not as powerful as Explore's ability to email reports on a schedule to a group of people instead of just the article owner.
The manage articles page does what we want, but it does not email us on a set schedule so my team and I have to remember to manually check it, I also cannot build it into a clean dashboard showing the stats of our knowledge base.
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