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Let me Set the Timezone by Dashboard
Posted Jul 14, 2021
Feature Request Summary:
Explore needs a way to allow Dashboards to be viewed and sent in a single timezone, around the world, by all viewers, without the need for those viewers to make profile changes.
Description/Use Cases:
The current state of Explore, is that Dashboards show and send in the viewer/receiver’s timezone. If you have a global team, that means your East Coast team sees all reports calculated with an East Coast time zone, West Coast sees West Coast, Germany sees Germany. If you are all in a meeting, none of the teams will be seeing the same numbers. Even emailing out these reports doesn’t work, because they send based on the receiver's timezone.
Business impact of limitation or missing feature:
This makes it incredibly difficult to use Explore reporting for monitoring, for global operations, for anything really, if your team is spread out over the globe. The most common thing is to have one person who sends out copies of the reporting in their timezone, or copies things into a shared spreadsheet.
Other necessary information or resources:
This was a feature request for years here: https://explore.zendesk.com/hc/en-us/community/posts/360004395028-Allow-time-zone-to-be-set-on-the-dashboard-level%C2%A0
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2 comments
Official
Walter Bellante
Hi CJ,
thank you for taking the time to share your feedback with us here.
I want to acknowledge that this feature request has been open for some time without a PM reply and I apologize that is the case! Looking to clarify some questions on this post and share where Zendesk is with this feature request.
This feature is not on our roadmap for 2024.
While I understand that this may be disappointing to some, our intention here is to be transparent with our plans so that you can continue to remain aware of how Zendesk is moving forward in the near term.
At this time, we are going to close this post for comment as we have the information and use cases needed should we ever look into this again.
Thank you again for being valuable customers at Zendesk.
0
Alfredo Iglesias
Do you know if this got fixed?
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