Create ticket from chat even if the requester has left the chat

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1 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    @... If you use manual ticket creation and forget to do it during the chat, you can always go to the History tab and create the ticket from there for the completed chat conversation:

    In general, we recommend accounts use automatic ticket creation and if you do decide to move to agent workspace it will be required for tickets to be created for every conversation automatically. 

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