Discrepancy with Reporting due to time zones
AnsweredI opt into the daily, weekly and monthly chat analtyics automated emails that are set up in the settings > personal > email reports section. The time zone for those email reports default to UTC 0 and do not adjust according to the account settings (I am EST). So the usefulness of these reports gets diluted for anything within 5 hours 12am UTC. For example a chat taken at 8pm EST on Jan 5th will count towards Jan 6th. I really like the info translated on these email reports but this makes the data confusing and not always accurate for my use.
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Official comment
Hi Lee,
This is supported on Explore where it's based on the user's profile timezone.
Find out more about scheduled deliveries in Explore here to opt into periodic updates.
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