Make Agent online when schedule start


  • Jay McCormack

    +1 for this...We would love this as well. I hate to keep saying this, but "our old system" had the ability for the agents to set up their own office hours. Although our GROUP offices hours are 8:00 a.m. - 8:00 p.m. the different engineers have varying schedules depending on the day of the week. We find the ability for them to be able to set up their own office hours and be automatically logged in/off during those hours is super useful.

  • Kay
    Community Moderator

    ➡ Moved to Chat Product Feedback

  • Frédéric

    any update?

  • Frédéric

    hello is there any update ?


    We really need an automation or having admin changing statut like for talk.


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