how to add an hyperlink in a chat message ?

Hi Guillaume,

Thanks for sharing your request. Currently, you can include links in the trigger message and they will appear hyperlinked in the widget but you cannot hyperlink parts of the text to lead to a specific URL.

Currently, there are no plans to add this functionality for the remainder of 2018 but we may consider it for the 2019 roadmap.

-Ramin

Ramin - how do you do this? Is there a help artice about how to add a hyperlink in a trigger message? 

Hi David,

If you include a properly formatted link in the trigger message, it should render as a clickable link automatically in the chat log.

There is no way to hyperlink a work to link out to somewhere, that functionality does not exist yet.

-Ramin

"Currently, you can include links in the trigger message and they will appear hyperlinked in the widget but you cannot hyperlink parts of the text to lead to a specific URL"

Can you please explain what you mean that they will appear hyperlinked? 

Let me explain what i am trying to do: the triggered message should say "Can we help you? If you want to submit a quote, just click HERE". Is this possible?

You cannot achieve what you want. Instead, it would be something like this:

"Can we help you? If you want to submit a quote, just go to www.zendesk.com/chat". 

The URL will be hyperlinked. If your URL is long, you can use a URL shortener.

Got it! How do I format the text to be a hyperlink?

The URL will hyperlink itself, you don't need to do anything. As mentioned earlier, you cannot hyperlink part of the text to lead to a specific URL.

Hello! Wondering if there has been any progress made towards allowing hyperlinks in live chats as opposed to pasting a huge, ugly looking URL link?

Hi Jessi,

There is no update to this request, you will best to use a URL shortener if it is something you are sharing often and can use it with the chat shortcut.

-Ramin

@... Sounds like zendesk does not listen to users' requested features. Otherwise it could at least integrate an Url shortener. Nobody likes too big link!

Sorry that you feel that way @..., I can assure you its not our goal when we come in the office.

Most businesses that we have talked to prefer to use URL shorteners that is on a domain they control (from a branding and security perspective) or are already using a URL shortener service in their business (like bit.ly).

At this point in time, Zendesk has no plans to offer customers custom URL shorteners with that level of flexibility and customisation. 

@... Thank you. I can understand zendesk does not like its own shortener. But I am still not convinced why we cannot get a name of link? This is a valid request hanging in the request list for long time.

say this is one long URL example> http:// developers.jollypad.com/fb/index.php?dmmy=1&fb_sig_in_iframe=1&fb_sig_iframe_key=8e296a067a37563370ded05f5a3bf3ec&fb_sig_locale=bg_BG&fb_sig_in_new_facebook=1&fb_sig_time=1282749119.128&fb_sig_added=1&fb_sig_profile_update_time=1229862039&fb_sig_expires=1282755600&fb_sig_user=761405628&fb_sig_session_key=2.IuyNqrcLQaqPhjzhFiCARg__.3600.1282755600-761405628&fb_sig_ss=igFqJKrhJZWGSRO__Vpx4A__&fb_sig_cookie_sig=a9f110b4fc6a99db01d7d1eb9961fca6&fb_sig_ext_perms=user_birthday,user_religion_politics,user_relationships,user_relationship_details,user_hometown,user_location,user_likes,user_activities,user_interests,user_education_history,user_work_history,user_online_presence,user_website,user_groups,user_events,user_photos,user_videos,user_photo_video_tags,user_notes,user_about_me,user_status,friends_birthday,friends_religion_politics,friends_relationships,friends_relationship_details,friends_hometown,friends_location,friends_likes,friends_activities,friends_interests,friends_education_history,friends_work_history,friends_online_presence,friends_website,friends_groups,friends_events,friends_photos,friends_videos,friends_photo_video_tags,friends_notes,friends_about_me,friends_status&fb_sig_country=bg&fb_sig_api_key=9f7ea9498aabcd12728f8e13369a0528&fb_sig_app_id=177509235268&fb_sig=1a5c6100fa19c1c9b983e2d6ccfc05ef   ..  Instead of a misleading long url a much readable were a link name "Jollypad Dev" with link color/underline. I also used one chat service before who had this simple yet useful link name.  

@... agree that rich text formatting, including hyperlinking of text, is a valid request and should be something we support eventually. Unfortunately, the way Chat is built today does not support the storage of rich text information but we are looking to resolve it in the future with our omni-channel agent experience in the coming quarters.

If and when we having something to share with you, we will let you know here.

This would be very high on our request list, and it's disappointing that ZenDesk doesn't seem to care very much about bringing its chat functionality up to speed with the rest of its platform. 

This is also very high on our request list. I've been disappointed with Zendesk Chat for a few reasons, this would be a top concern. 

I share the sentiment that the current way to send the pure URL in a message is not enough.

I currently work on a chatbot implementation with the Zendesk web widget and realized that this limitation concerns also the Chat APIs. As a result, there is not really a good way to send links from the Zendesk knowledge base to customers in a chat message. In our case, we would like to present the clickable title of an article in the customer's language instead of the hard to read pure url.

At the moment I try to use the button template for this purpose, however, as you can see in the following screenshot, the article titles are cut off and are only fully visible when you hover the mouse pointer above a link:

Since the other structured message types have similar limitations, I can only conclude that you want to reserve this feature for your own answer bot integration where you offer these possibilities already:
https://support.zendesk.com/hc/en-us/articles/360024549853

Yeah, I agree with the rest of commenters here - adding a hyperlink to a particular text on chats is crucial. Not to mention this is implemented on countless chat solution alternatives.

Yeah, I would also like to see the possibility of hyperlinks in Chat. In Email, links look great, but when switching to Chat in Agent Workspace, they are between brackets.

Is there an update to this request? This seems like something that should be in place by now. Especially since the new functionality with Agent Workspace with the magnifying glass allows us to input Guide links, but it doesn't allow us to hyperlink it. So, the URL is just a long weird URL. 

Is there any update to implement this?
This is business-critical for us at TrueLayer.

This simple URL naming issue was raised in 2018. I commented with a example 2 years back. Then So many users are voting on this but Zendesk team did not pay attention to solve it. 

We do not want to hear what framework or what technology was used and what limitation it had.

We need this feature but no hope. Very frustrating.

Cant believe this isnt possible 

Would be great if this could be fixed sometime soon! 

This is really something a lot of my clients need. Please consider.

I have noticed that setting up an answer bot in chat, when adding links, they do work.

I am not sure if this helps anybody.

Chris Grabo is the answer bot available for the basic package? Cause I don't see any such option. Could you tell me how to try that?
My question is why they don't give it. A simple Link Text should not require rocket science. Apparently, zendesk has no interest in hearing that. 

We'd like to be able to add hyperlinks in the Chat feature as well. Is there a request that we can upvote?

I would like to see rich text formats for opening chat window.