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Links aren't working in Trigger Response to Emails
Answered
Posted Oct 19, 2021
Hi,
We have added the following <a href=""></a> tags to our trigger body (auto response trigger) and the hyperlink is not clickable or anything, it is just plain text. Please assist?
<a href="www.google.com">text here</a>
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15
15 comments
Dave Dyson
Hi Davis,
It should work if you add the protocol to the url, e.g.: <a href="https://www.google.com">text here</a>
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Davis Barillas
@... Yes, that is exactly what we tried and it doesn't work, it comes out as plain text that you cannot click.
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Davis Barillas
Dave Dyson (yahoo end-user) is there any other feedback on how to troubleshoot this? Is there some setting we need to enable?
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Dave Dyson
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Davis Barillas
Sorry for the delay, I had to enable Rich content from Admin Settings > Tickets > Settings for <a href></a> tags to work! Cheers!
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Dave Dyson
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Bart
Hi Everyone,
I think this is no longer working. We've been getting clients reaching out stating it no longer links to our helpcenter.
We have rich content enabled with the same <a href=“Our Link to our Help Center”>Help Centre</a>
So it appears to be broken.
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Dane
Hi Bart,
It seems that you are using an incorrect format. It should look like this.
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Ivan Kiprin
Hi, it looks like the ticket settings page has changed - we do not see an option to enable rich content anymore and can't get links to work:
Is there a workaround for this? We have enabled rich content under Channels > Email > Rich content in email
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Andres
My links to the ticket are not coming in as links in the notification emails I have it like this: (also don't see the rich text option in admin)
Ticket - <a href="{{ticket.url}}">{{ticket.url}}</a>
Why isn't it making a clickable link?
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Gab
You'll have to locate the notification trigger or automation and select Edit. Then modify the action or actions as needed.
The following placeholders insert ticket links in the email body:
{{ticket.link}}or{{ticket.id}}.For information on working with placeholders, see Using placeholders.
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Andres
Thanks @... I will give it a shot.
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Aran Liu
Same issue as Ivan Kiprin, can't find the option to enable rich content and the links are all unclickable at the moment.
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Dane
Please contact our support directly for us to further check this behavior.
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Aran Liu
Dane Thanks, contacted and resolved. Also updating how it was resolved:
Apparently the best way is re-type the whole code again or copy pasting the html into Notepad before pasting it to Zendesk. The reason of the issue (in my instance) is because some strange and weird code was attached to the link when copy pasting, which on the user end (our end) will seem normal.
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