Ticket fields to Brands
We have currently 3 Brands in Zendesk. It is a mess and rather long list having all "Ticket fields" under one unique list. It would help if the Ticket fields could be assigned to a specific Brand and so create more separation between them.
Topic is Zendesk Administration.
+1 on this.
I think having a feature similar to the Categories for Triggers would be great - being able to categorise a set of fields in some way, would be massively helpful for keeping things more organised.
+1 on this.
Currently, the ticket's Brand is set as the 1st brand by default. It will be better if the chat ticket's brand can be customized.
We are also seeing this issue in our Zendesk instance with 2 brands. It would be very helpful if we had a way to separate the fields to ensure the custom fields for our brand are not visible to the others.
Agree with having unique lists, would make things clearer.
On the other hand, it is rather awkward that Subject and Description (standard fields) are the same for all brands. At least have the option to have separate Subject and Description for each brand, that way we can add unique texts under those standard fields, that give the customer a clearer understanding about what to write there.
Also, the way forms are used today, there are a lot of specific questions via free text fields, that could be considered the description or subject, but we can't rename the description or Subject without affecting all the other forms.
There must be a better way to make this more flexible.
Please sign in to leave a comment.