Option to turn off the "Jump to latest message" and "new messages" pop up in tickets is needed.

4 Comments

  • Aileen Donegan

    I would also love a solve for this one. It gets in the way. Would be great to disable it.

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  • grace Wu

    Hope to solve this problem as soon as possible. Because it really impedes the daily work.

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  • Gail Hovanec

    Don't hold your breath waiting for this to be fixed - as you can see I asked about this over a year ago and was ignored - as is common with ZenDesk.  In another year they will just "reset" the forums again to remove all of the "old posts to make it easier to find what you are looking for" - which is really just a way to remove the history that they have of ignoring customer requests.

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  • Dave Dyson
    Zendesk Community Manager
    Hi Gail, 
     
    I know it can be frustrating, but it's simply not possible for us to develop every suggestion we get – we get thousands of suggestions every month, and input from customers is only one of many considerations that go into our product planning decisions. We do read all your input, even when we don't respond. It is true that we recently archived a lot of product feedback posts that hadn't received much traffic, but that wasn't to hide anything (if you browse these forums you'll see many older posts that we haven't prioritized actions on, but they tend to have more votes and comments). Your input really is important to us, and I'm sorry we've left a bad taste in your mouth. We're trying to be more responsive to product feedback threads in general, so at the very least you should see more responses from us and from the product team, even if it's not in every post. Thanks again for your feedback.
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