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How to change the Internal Note background color?
Posted Nov 10, 2020
Hi,
In certain lighting during the day or when adjusting the screen to warm colors, there is almost no difference between the light-pitch background of the internal note and the white background of the public reply (especially since the dialog is at the bottom of the screen creating a low-angle with the eye).
It already happened a few times where we sent a private reply to a client by mistake.
Is it possible to change the private reply background color to something more intense (or white text on a black background)?
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12 comments
Nicole Saunders
Hi Yaniv,
It is not currently possible to change the background color of internal notes. There is an existing feature request for this kind of functionality which you can up-vote and add your comments to here: Zendesk background colours
Also, if you scroll to the end of the comment thread, there are a couple of third-party apps suggested by other users that can help with these kinds of issues.
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Stephani
What does the blue background color represent
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Dave Dyson
Hi Stephani -
Where you are seeing the blue background color?
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Stephani
Hi, when I send a public reply, the background color use to be white now its blue
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Brett Bowser
Hey Stephani,
Can you provide a screenshot of what you see on your end? I tested this in my own account but I'm unable to replicate this issue on my end.
Let me know!
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Patrick Burnell
We have a colour-blind agent who cannot decipher between the internal note colour and the public reply.
This is not ideal and would be a good feature to change.
Looks like people have been asking for this since 2017... Is there a reason this has been overlooked?
1
Yaniv Dayan
Hi Brett Bowser, @..., and @..., how can we promote it and make Zendesk more colorblind-friendly? Aren't five years not enough?
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Thomas Lang
How is this not a feature yet? I wouldnt think it is overally complicated? Any news on this?
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Mustapha AMRANI
Hi, since our move to Agent Workspace this functionality has become imperative for us
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Santino Scibelli
Hi team,
Since our move to Agent Workspace - this is a requirement for us and seems like this could be a small change + big win for Zendesk to allow customization background for the internal notes. We have agents who may experience accessibility issues and unable to distinguish the new internal note color compared to the old platform. Below are screenshots for reference - is there anyway to customize the internal note background color and/or make the yellow more prominent? Some agents have mistakenly noted they have not realized they were writing an internal note because the color is closer to white or looks like it is a public reply.
New internal note color - softer white / yellow - some teammates have requested to change this as depending on their situation they cannot clearly distinguish this from a public reply
Old internal note - more prominent yellow / teammates state this was easier to distinguish or recognize as an internal note compared to a public reply
Please advise, this seems like a very small customization change that can be added to the platform. Thank you!
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Larry Marchluk
where is the cc box I saw that someone requested it to be on the left hand side again
all I see is followers
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Amisha Sharma
Hey all, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
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