Ability to add user fields to ticket view
Please add the ability to integrate user fields in the ticket view. We have key fields about users we would like to see all in one view for handling tickets.
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Hi Jacob,
Thanks so much for the feedback! I'd love to make sure I fully understand your use case for needing this feature. What kind of user fields are you hoping to show and display?
Knowing more info on your goals and specifics really helps us advocate for your problem within the company. Thanks in advance!
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賛成です！
対応に困っているエンドユーザーをブラックリストに登録し、そのユーザーから発信されたチケットには一覧でマークを付けて、エージェントがすぐ気付けるようにしたいです。
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