Ability to add user fields to ticket view

2 Comments

  • Leah Hughes
    Zendesk Employee

    Hi Jacob, 

    Thanks so much for the feedback! I'd love to make sure I fully understand your use case for needing this feature. What kind of user fields are you hoping to show and display? 

     

    Knowing more info on your goals and specifics really helps us advocate for your problem within the company. Thanks in advance!

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  • めぐみ

    賛成です!

    対応に困っているエンドユーザーをブラックリストに登録し、そのユーザーから発信されたチケットには一覧でマークを付けて、エージェントがすぐ気付けるようにしたいです。

    0

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