Automate the ticket field value for Date and Time

2 Comments

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi!
    Can you expand on why you need this? I'm assuming reporting purposes but I'm trying to understand what's not being shown to you from reports I'd that's the case.

    0
  • Logesh Kumar Gowtham Chand

    Hi Heather,

    We too looking out for this option for the reporting purposes like capturing tickets Response SLA time as soon as we have received the ticket in the queue.

    Regards,

    Logesh

    0

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