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Make a ticket field link clickable



Posted Nov 07, 2019

We have a need to give the costumes possibility to click at a link in the form - which opens a new website, where they for instance can read about the terms that they have to accept before they pass on their request/form. This is not possible today, but it is in our opinion a very important feature, that is missing here.


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Hi @..., you could create a new checkbox custom field and add it to your form.

For example:

Any URL submitted in the description will be clickable by your customers:

You could place it at the beginning of the form, of course.

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Hi Pedro Rodrigues

Thank you for you comment/help, but the challenge for us is, that the URL we want to show is very long, which does not present our ticket form very well at the homepage? :-( As far as I know, we cannot rename the URL when mentioned in a ticket field?

 

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Hi Sara,

Maybe you can use bitly (https://bitly.com/) to shorten your url?

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Hi

We are looking for something similar, and it is to have the links in a field in the widget.

Thanks.

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We should be able to add clickable links. Zendesk please listen to the feedback in descriptions

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same here :) 

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Agreed here. I'm sure Zendesk can understand how unsightly/unprofessional it would look to have a giant URL or even just a Bitly link in the field description live on a customer-facing form.

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image avatar

Shawna James

Community Product Feedback Specialist

Hey everyone, thank you for taking the time to provide us with this product feedback. We apologize for the delay on our end in providing you with a response to the feature request.

 

I work in managing our customer product feedback forums and have been in communication with the product team that owns this area. They noted the following: this is a great feature request and we have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

 

If you are interested in learning more about this and other features being built please make sure to check out and follow our Community eventsWhat’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

 

Thank you again for your feedback and for being a valuable customer with Zendesk.

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Shawna James - This is one of MANY community feedback requests for this seemingly simple feature.  We have so many peoplle trying various complex methods to accomplish this - What does it take to really get the Product teams attention?

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