[Support] Groups of end-users
Hello,
We are managing multiple types of end users and some are moving from one project to another or belong to several projects (ie mapped on Organizations)
I read https://support.zendesk.com/hc/en-us/articles/203661966-Creating-managing-and-using-groups but unfortunatly the GROUP function in Support only applies to Agents.
For administration of the solution it would be helpfull to be able to manage end-users in groups. Then some configuration could be done at group level instead of individual end-users.
For exemple I would need to manage at "end-users group" level :
- Tags
- Organisation
- User segments
- Potential some custom fields to add details on customer's projects
Currently any change required to edit each end-user profile one by one. It won't be possible when I will have hundreds of end-users.
I would like to configure groups, then just drop end-users in the correct group (or even multiple groups).
How can we have a solution for that ?
Thanks !
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Hello Brett,
I am back on the subject.
This is like a loop, custom organization fields do not help as some end users belong to multiple organizations. What I relly is another level of management for end-users, and this is what I call "groups of end-users". I know that groups is a agent only feature, on this is the issue.
Thanks anyway.
Cyrille
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Hi Brett
I also came across this issue.
My customers are from the construction industry and one customer has multiple construction sites.
I need the ability to divide end-users to construction sites and all those construction sites to one Organization.
Is it possible today?If not, is there a workaround?
Thanks
Kfir
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Hey Cyrille,
Is there a reason why setting up custom organization fields wouldn't help with managing these users? Additionally, you can enable multiple organzations for end-users as mentioned in the documentation I've linked.
As you mentioned, at this time there's no way to add end-users to groups since this is an agent feature only.
Let me know if I'm misunderstanding your use-case.
Thanks!
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