[ARCHIVED] HEIC Attachments in Preview
Hello - HEIC seems to be a new and commonly used image format, yet we can't preview it in Zendesk tickets. We have to download them just to view them and either convert them and reupload as a private comment for the rest of the team or the team member needs to download it every time.
This somewhat slows us down and takes up file space we don't need. Our workflow requores a lot of image proof for troubleshooting.
This would be great and seems to be just an add on to what's already available for JPEG and others.
We desperately need a solution for this - we deal with photo's from customers every day and HEIC format is more common lately. I haven't been able to find any supported apps for this either.
+1. Zendesk can use better overall attachment preview support. Gmail attachment preview support is better than Zendesk.
Post is closed for comments.