Improved search for deleted ticketsPlanned
Please ask your developers to consider adding an option to include deleted tickets in the search function either by checking a box to 'include deleted tickets in search' or by adding a separate search box for deleted tickets.
Scrolling through the subject lines isn't as precise or efficient as the search and within the search UI it does not say that this search does not include deleted tickets, so the possibility to miss a ticket because it is deleted is quite likely.
Thanks for taking the time to provide your feedback as well as sharing specific examples and details about impact. This helps our Product Managers understand the full scope as they work on solutions to make a more optimized product for our customers.
Thanks again :)
I second this request!
I agree. There needs to be a search function within deleted tickets.
Second this, actually very surprised by this not being possible already.
Are there even not any workarounds for this?
Yes, being able to search deleted tickets is important to catch any issues. It is very difficult and time consuming for an administrator to hover over different tickets and hope to find the right one.
We would like the ability to search based upon requestor, the ticket comments, group, and assignee.
The ability to search would be helpful for us as well, or at a minimum add the Sender column like Suspended Tickets to make it possible find tickets deleted when a user's tickets are marked as spam.
Thanks for the feedback, all.
We understand your use case and the need to search through inactive and deleted tickets. Significant work is being planned for 2022 and 2023 to extend the usefulness of existing support search capabilities and improve the user experience in the support search space. This feedback is extremely valuable and important to us.
We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event - https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/
i want to find out tickets id's of deleted tickets, this screeshot belongs to count of deleted tickets for last 2 month. When i add ticket id on the "Rows" query doesnt work and doesnt show me tickets id, can you help me ?
Searching through suspended tickets would be much easier if there were search criteria, such as by email address or date. I'm spending hours scrolling through suspended tickets trying to locate emails that were suspended as "fraud suspected".
Improved search capabilities would be really helpful.
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