• Brett Bowser

  • January 28, 2019 21:03

  Zendesk Community Manager

  Hi Richard,

  Thanks for taking the time to provide your feedback as well as sharing specific examples and details about impact. This helps our Product Managers understand the full scope as they work on solutions to make a more optimized product for our customers.

  Thanks again :)

• Ayal Kellman

  • July 16, 2019 09:35

  I second this request!

• Branch Carr

  • January 10, 2020 20:31

  I agree. There needs to be a search function within deleted tickets.

• Danielle Eberhardt

  • December 15, 2020 21:11

  I agree!

• Óskar Ómarsson

  • April 26, 2021 15:10

  Second this, actually very surprised by this not being possible already.

  Are there even not any workarounds for this?

  Best regards
  Oskar

• Krista Zaloudek

  • June 15, 2021 21:38

  Yes, being able to search deleted tickets is important to catch any issues. It is very difficult and time consuming for an administrator to hover over different tickets and hope to find the right one.

  We would like the ability to search based upon requestor, the ticket comments, group, and assignee.

  Thank you!

• Kris

  • February 22, 2022 01:06

  The ability to search would be helpful for us as well, or at a minimum add the Sender column like Suspended Tickets to make it possible find tickets deleted when a user's tickets are marked as spam. 

• Preethi Thutika

  • August 09, 2022 17:59
  • Edited

  Zendesk Product Manager

  Thanks for the feedback, all. 

  We understand your use case and the need to search through inactive and deleted tickets. Significant work is being planned for 2022 and 2023 to extend the usefulness of existing support search capabilities and improve the user experience in the support search space. This feedback is extremely valuable and important to us.

• Preethi Thutika

  • August 09, 2022 17:59

  Zendesk Product Manager

  Hello All,

  We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event -  https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/

• Emre Aktaş

  • November 03, 2022 11:37

  Hi Team,

  i want to find out tickets id's of deleted tickets, this screeshot belongs to count of deleted tickets for last 2 month. When i add ticket id on the "Rows" query doesnt work and doesnt show me tickets id, can you help me ?

   

  

• Deb Kaseman

  • March 01, 2023 21:20

  Searching through suspended tickets would be much easier if there were search criteria, such as by email address or date. I'm spending hours scrolling through suspended tickets trying to locate emails that were suspended as "fraud suspected". 

  Improved search capabilities would be really helpful.

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