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More Microsoft Teams Zendesk integrations?



Posted Nov 15, 2018

Hi Team, 

Wondering if there is more coming in terms Bots (Answer Bot) or other cool integrations coming to MS Teams?

I did notice there was some EAP's for Slack.  Answer bot would be pretty cool!

I know there is a Tab/Connector for Zendesk in the MS Team App Store.

Thanks, 

Steve


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Official

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David Gillespie

Zendesk Product Manager

Hi Everyone,

Very excited to announce the GA release of the new Microsoft Teams integration!

To find out more about what has been released and how to install, please see our formal announcement.. The first release includes Answer Bot and a bunch of other great features.

Thanks again for your feedback and patience whilst we've built the product.

David Gillespie

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Dan Cooper

Community Moderator

I would love to see more Zendesk integration Microsoft Teams similar to how Slack is getting some attention.  Adding my vote to this one as well. 

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David Gillespie

Zendesk Product Manager

Hi Chad,

Thanks for your feedback. We're collecting feedback on the MS Teams integration at the moment so I will add this request to our backlog.

Thanks,

David

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@...

Any updates on this idea?  Anything in the works? 

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Teams is the primary communication app in our company and the only one that we cannot accept tickets with. We constantly reply to chats telling people to go open a ticket via email or web form. I would really, really, really love to see a way to manage this within Teams. I would love to offer feedback and use case discussions if needed.

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+1

We're in the same situation as @...

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