Create custom sections in ticket forms

I've added my vote to this feature request. We've now added conditional fields to our ticket form and to be able to label sections of the form would be hugely beneficial to the user experience for our agents.

Thanks, Karl. We'll continue collecting votes and comments on this idea to gauge interest and the level of need. 

This would also be very helpful to our business situation, please consider this request. One would think that this kind of feature would already be implemented.

Thanks

Upvoting this idea! 

Has there been any further progress on this?  We would definitely vote for this change!

8 months and no reply? Can we get an update on if this is something that's been looked into? 

I would like this for my agents as well, especially when the life of the ticket is broken up into sections. Or to be able to create sections on the ticket for different departments.

Agree this feature would be great.  
Some of our Forms are quite lengthy and to be able to break up sections with headings would make it easier on the eye for our end-users.  To also be able to have a small note under the heading would allow us to provide some additional information to our customers. Such as to explain why this information is being collected.

+1 Agree

+1 Agree

Hey everyone, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

+1 AGREE TO HAVE!

Would love this moving from Google Forms where we had sections broken out to help with the flow.