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New Feature Request:Link to multiple JIRA instances



Posted May 10, 2018

Hi Zendesk,

In my organization, we have two JIRA instances, and both of them need to be linked to our Zendesk account. Please add this new feature. I know TeamSupport (another ticket system) can link multiple JIRA accounts, so please consider my request. 

 

Thanks,

Jennifer.


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41 comments

hi, any updates/progress on this feature? as Dan Ross said above, we have multiple Zendesk and multiple Jira instances and are looking to consolidate on both ends, but this feature would be very useful as we do so. Any plans to release it?

1


In our organization, we have more than two JIRA instances, and need to be linked to our Zendesk account. Please add this new feature.

 

Is it on roadmap?

1


I am also interested in the Jira sidebar app being able to connect to multiple Jira instance.

USE CASE

My company was bought by another company; The parent company and several of the children companies all have Jira. With our Support team needing to communicate with teams across various Jira instances, it would be nice if they could use the sidebar app to accomplish this. If not through a single sidebar app, then possibly have the ability to install multiple instances of the sidebar app to connect to the various instances, and have a way to label each sidebar app with the instance it is connected to.

 

~Konstantin

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I have 2 instances on Zendesk and one of them is already integrated on our jira account, however, we'd like to connect the new instance with the same jira account we have.

+1

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We have two JIRA instances that we would like to connect to the same Zendesk.  One is for internal users, one is to connect with external users.  We would like to sync them to the same Zendesk in order to improve our efficiency handling cases and communicating with clients.  Thank you!

0


Interested to see if this FR has made any headway? Acquisitions are the “norm” and this need is becoming greater by the day.  Any updates?

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Any news on the option to link mulitiple Jira instances from one ZD instance?

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Id like to see this too. 
I support customers of my customers and I would like to be able to sync with my customer's Jira accounts so we can update each other's tickets.  I also use JIRA for development, so this isn't something I can do currently. 

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We have two instances and would like to connect both to ZenDesk.

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Plus one on this request - we have both examples - Multiple ZD Instances that need to go to a single Jira Instance, as well as a single ZD Instance with multiple brands that need to go to different Jira Instances.

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Our organisation also has multiple JIra instances that we would like to connect to one Zendesk instance. Please can this feature be looked into? Happy to discuss more details with the Zendesk Product team to get a better idea of our use case. Thank you.

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