Prioritize Bounced Email Notification
PlannedHello,
I recently perused this support article about Zendesk's handling of bounced email notifications/undeliverable emails. I would like to ask that Zendesk prioritizes creation of a view, and/or agent notification when an email bounces, or the email address is undeliverable. Our organization is proactive on such matters, and we would like this feature ASAP.
Thank you,
Stephanie Smith
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+1 for this feature as well.
Shocked to discover that what every normal inbox has (an indication of failed email delivery), Zendesk does not have.
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The oldest support thread I've found on this exact issue was from 2014! Changes are just around the corner, Zendesk says. If I want to KNOW an email has sent, then I have to use something other than zendesk, which is a darn shame as Zendesk does a great job with our communications in so many other respects.
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Benjamin Kirsch Over a year has passed since your pinned comment, is this still planned?
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Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging
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Hi Benjamin Kirsch, do you have any updates on that? Your official comment from 2021 states that more information on the topic should have been available end of 2021?
In my company use case we are syncing customers data, including email addresses, from our systems. We are also proactively contacting our customers and it is crucial to know if our message was delivered or not.
If a customer email address is entered incorrect and we send a message through Outlook we would receive a notification that the email was not delivered due to invalid email address. But as we are now using Zendesk for all our communications, our agents will not be notified in any way if they send an proactive email from Zendesk to an invalid email address?!
I suppose Zendesk also receives somewhere a notification for undeliverable proactive messages. How could we access this information until a dedicated View or ticket notifications is available for such cases?
Please give us on update on this functionality? Additionally we require some workaround until this is done. Could you please advise us what workaround could we use to identify undelivered proactive emails from Zendesk?
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We can't implement our GDPR handling due to this missing.
We can't rely on customer logging in to the portal or creating tickets, we need to send Product Information news letters, so we can't delete inactive users willy-nilly.
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ベン
https://support.zendesk.com/hc/en-us/community/posts/4409217588122#comment-overview こちらの問題ですが、投稿から2年経過しています。
ベンは仕事をこの計画を実行する事が出来ないのでしょうか？
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Hello,
What is the status on this feature? Can you please provide us an update on actual step of developpment?
Thanks
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May I know any update on this one?
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Hello,
this is definitely a function that we need as soon as possible. Aside from possible unnoticed mistakes by service agents that enter a wrong e-mail-adress, we also have an issue regarding proving that we sent out an email for legal reasons.
Please integrate this basic function!
Thank you.
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+ 1
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It's been at least 5 years that customers have been asking for this feature. Please listen to your customers.
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Hello, we need visibility into how many of our proactive tickets are bouncing. We apparently don't get notifications at all since they aren't being suspended and don't show up anywhere else.
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Despite all these voices, and despite all the Zendesk people using Zendesk as users, why are there no feature updates?
I look forward to hearing your comments on the update! -
not much is needed for this, simply show me the bounced email notification. Thats it, thats all that is needed.
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Since end users can have multiple emails / email aliases, and email aliases have deliverable statuses, including volume of misses, it would be helpful to include that alias information when querying/viewing those end user records.
Many servers don't send bounce statuses, but if one alias is undeliverable, it stands to reason that the other may be undeliverable as well.
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I did not even know earlier that we do not get notified of emails being bounced back until we did the gmail connection. And now we have to spend at least an hour daily to check these bounce back of emails. Its one of the most basic feature that we need when communicating with members via email.
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