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Need a placeholder for satisfaction reason

Not Planned


Posted Aug 17, 2016

Hello, I would like to request that you add a placeholder for the customer satisfaction bad rating reason. We use a trigger to notify all team leads when a bad rating is received. This notification includes information about the rating and ticket, and I would like to add the reason to this list:

Requester: {{ticket.requester.name}}
Assignee: {{ticket.assignee.name}}
Group: {{ticket.group.name}}
Ticket ID: {{ticket.id}}
Link: {{ticket.link}}

Satisfaction comment: "{{satisfaction.current_comment}}"

Thanks!


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